DATRON D1 pure Service & Support
From machine acceptance to years of product support: You can count on us!
That is what we will take care off!
- Pre-Delivery Quality Control
- Machine delivery
- Machine Start-up
- Equipment maintenance at a fixed price
- Predictable costs through service agreements
Quality Control Check
Before each machine leaves our facility it has to pass the functional analysis by our DATRON quality management. Through this we ensure the highest quality of each machine.
Tell us a date and address for the delivery of your machine. We will take care of everything else - fast and easy delivery!
The machine can be set up in a plug&play mode. That means that you can simply take the machine into operation by yourself. We provide a brief instructional videos on a CD and on our homepage.
Ensure the precision and efficiency of your DATRON milling machine for the long run and keep your production unchanged at the highest level! Our technicians service your machine in regular intervals and thereby increase the efficiency and quality of your production.
Service Agreements (CAM & After Sales)
A service contract tailored to your needs will help you calculate the fixed costs and thus safely and reliably achieve your production goals. Parts and labor are included in the price. A defect - one price! In the event that we need to repair your machine in our office, we guarantee you that we will correct the defect within three working days and send the machine on the fastest way back to you.
We will do it together!
- Group and individual training
- Callback service
- Remote desktop connection/remote maintenance
- Software updates and upgrades
In order to use your machine fully, we train your employees – individually at your place or in group sessions at DATRON AG – just as you would like. With the clear and intuitive user interface, you can easily and quickly build your own applications – first with us, and later by yourself.
Through the DATRON D1 website you can select the "Call Back" option. In order for our D1 expert to better service you, please fill out the short form that pops up in advance. Within not more than 3 hours, our experts will get in touch with you to help you solve your specific problem.
Remote Desktop Connection/Remote Maintenance
Through a remote desktop connection we can offer our help quickly and inexpensively. With the preinstalled software TeamViewer®, you can enable the DATRON service team access to your machine. This remote solution is simple and vastly accelerates the support.
The DATRON control software is continuously developed and improved. By uploading software updates directly to your machine it is always "up to date".
Frequently Asked Questions (FAQ)
Interference Possible Cause Possible Recovery Vacuum not turned on after machine was switch to operation No supply voltage available (LEDs off) Check main connection main switch Check the circuit breaker on the vacuum Machine won't turn on No supply voltage available Check main connection Check the fuse on the device Vacuum is too low Vacuum draws outside air Filter is full Check the connecting hose Start cleaning cycle collet can not be opened Compressed air missing or too low Check Piping Check that the output pressure >6 bar Tool positions do not match axes require adjustment Run Automatic calibration The spindle is not turning Door is not closed and locked Insufficient Air Door Check if compressed air is at > 0.6 MPa Milling quality is not satisfactory Wrong tool selected Tools used/worn Check tool positions in the magazine Check tools Wrong milling strategy selected Review design (preparation margins) Check work preparation in your CAM Check Template Selection Collet defective Renew Collet Axes have to be adjusted Run automatic calibration