Quality & Certificates
Quality management at DATRON AG is characterised by high success, transparency and accountability.
“Quality is a primary objective at DATRON. The high quality of our products is what makes DATRON so successful both nationally and and in the international sphere. Only with our high quality can we achieve our ultimate goal: absolute customer satisfaction”.
This highlights the importance of safeguarding and further developing quality requirements at DATRON. Quality pervades all areas of the business. Starting at the product development process, throughout distribution and delivery of products and ending with after-sales service, there are control systems that report discrepancies and deviations, assuring them to be tackled immediately.
DATRON AG is of course DIN ISO 9001:2008-certified.
“We constantly revise and adjust all processes within the company. The focus is our customer base, from the beginning to the end. All processes related to our ERP system and other software modules are permanently evaluated in order to increase efficiency and continue optimizing speed. A continuous process orientation is an important part of our business strategy”. “For us, criticism always represents an opportunity to get even better. However, our objective is a zero error rate. But that is not enough. If customers do not speak up, then they will be prompted by DATRON. Customer satisfaction surveys are regularly conducted. In addition to the established internal suggestion scheme, which encourages all DATRON employees to submit ideas and suggestions, the result is a living system that permanently records and introduces improvements”.
Fast and efficient reaction to customer requirements: Our large stock of spare parts makes this possible. Parts requested by German customers are usually delivered within 24 hours. Highest quality transparency, speed, accountability are aspects that we strive for daily at DATRON, and they are the guarantee that enables DATRON customers to trust in our business.