DATRON

Service

From the installation through many years of product support: You can rely on us!

That's what we provide for!

Equipment transfer

If time is running out, our qualified customer service transfers your machine safely to your site together with our transport services. Special lifting and turning equipment and our know-how enable us to set up your milling machine even in the smallest room.

Machine acceptance

Before shipment, each machine is tested thoroughly by our quality management. We guarantee the highest quality standards for systems as well as peripherals.

Transportation

Either first supply or delivery to a new location: you give us your desired date of delivery of the milling machine ordered. We take care of the rest and ensure a smooth process.

Start-up

The safe and accurate mounting of the machine and setup at your location is effected by our professionals. Our technicians put the system into operation and adjust the machine geometry most accurately.

Hotline

You can make use of our service hotline free of charge from Monday to Friday 7 am to 6 pm.

That's what we accomplish together!

Training

With the expertise and know-how of your employees you can use the full potential of your machine. We train your employees individually and respond to your requirements with practical examples. Thanks to the convenient program interface the first applications can be created on the spot.

Remote maintenance

Rapid and cost-effective assistance due to DATRON remote maintenance. With the TeamViewer® Software pre-installed in the software packet, you can permit DATRON hotline access to your control computer which is the basis for a clear and efficient communication and speeds up the support.

On-site service

Usually, our field staff and local service can be at your site within 24 hours. With the help of spare original parts and modern measuring methods your machine will be productive again within a short time.

Production support

You intend to go new ways? We are happy to accompany you! As part of a monitoring process we will help you with new applications and support you in programming as well as in choosing the optimal technology.

Software updates and upgrades

We are happy to support you with your software installation on site. With software updates and the installation of new program features, we always keep your machine up to date and increase your productivity.

How we ensure your efficiency

Equipment maintenance

Assure precision and efficiency of your DATRON milling machine in the long term and keep your production quality at a maximum! Our technicians are happy to maintain your machine at regular intervals and thus increase efficiency and quality of your production.

Maintenance contract

An individualized maintenance contract helps you reaching your goals safely. Careful preventive maintenance ensures permanent machine availability. Additionally, you can benefit from our extended service packet, such as longer attainable hotline support.

Spare parts service

A large spare parts stock and high availability of DATRON original components usually allow us to dispatch incoming orders on the same day.

Spindle exchange service

A quick exchange in case of a crash or an error is guaranteed by means of our spindle exchange service. The high-frequency spindles offered are stored in high quantities. Thus you can benefit from a quick and economical supply of exchange spindles.

Logistics support

Our quick and reliable supply service ensures short down time. From standard courier service up to special transportation and direct couriers we offer every possible support.

Equipment upgrade

Equipment upgrade

The modular design of DATRON milling machines facilitates easy upgrading. With new clamping techniques, a rotary-swivel axis or even more efficient spindles you can configure your machine for new tasks.